Refund policy

Thank you for shopping with us! We are committed to providing high-quality test banks. Please note the following regarding our refund policy:

1. No Returns or Exchanges:

   • Due to the nature of our products, all sales are final. We do not accept returns or exchanges once a purchase has been completed.

2. Refund Eligibility:

   • Refunds will only be considered in exceptional cases where the product is found to be defective or not as described. Refund requests must be submitted within 7 days of the purchase date.

3. How to Request a Refund:

   • If you believe you are eligible for a refund under the criteria mentioned, please contact our customer support team at info@vitaltestbanks.com. Include your order number and a detailed explanation of the issue.

4. Processing Refunds:

   • If a refund is approved, it will be processed to the original payment method within 7-10 business days.

5. Exceptions:

   • Refunds will not be granted if the product has been accessed or used, or if the request is submitted after the 7-day window.
   • We reserve the right to refuse a refund if the purchase was made under fraudulent circumstances.

If you have any questions or need further assistance, please don’t hesitate to contact us at info@horizontestbanks.com